Refund policy
If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Additionally, for some products bought online or over the telephone, you have a legal right to change your mind and cancel the contract within 14 days of delivery of the product. However, you do not have a right to change your mind in certain situations, for example, where the contract is for perishable goods (this will include all cheese products).
Where you have a right to cancel a contract and you wish to do so, you simply need to let us know that you have decided to cancel. The easiest way to do this is to contact us by telephone on +971 54 548 4703 or by email.
If you cancel your Contract we will:
- refund you the price you paid for the products. However, we may reduce your refund to reflect any reduction in the value of the products caused by your mishandling of them.
- refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
- make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.
In the case of the Maison Morand subscriptions, you may change your mind and cancel the contract providing you notify us of your intention to do so (in the manner described above) within 14 days of receiving your first delivery. However, we cannot accept returns of the delivered selection and your refund will be proportionally reduced and will not include the cost of that first delivery.
In the case of the Maison Morand subscriptions, you may change your mind and cancel the contract providing you notify us of your intention to do so (in the manner described above) within 14 days of receiving your first delivery. However, we cannot accept returns of the delivered selection and your refund will be proportionally reduced and will not include the cost of that first delivery.